At Il Regno dei Sensi, we want to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return policy.
Returns: - Items can be returned within 14 days of receipt. - To initiate a return, please contact us atinfo@ilregnodeisensi.com. - A proof of purchase, such as an order number, is required to complete the return process.
Refund Process: - Once the returned item is received and inspected, we will send an email notification. - Upon approval, a refund will be processed, and a credit will be automatically applied to your original method of payment. - Please note that while we release the funds immediately, your bank may take a few days to post the refund to your account.
Exchanges: - To exchange a product, please contact us atinfo@ilregnodeisensi.com. - We will guide you through the exchange process and provide instructions on how to proceed.
Please note that products must be in their original condition, with all tags and packaging intact. We reserve the right to deny any returns or exchanges if the product does not meet these conditions.
Additional non-returnable items:
Gift cards
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ilregnodeisensi.com
Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ilregnodeisensi.com.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Contact Us: For any questions or concerns about our return policy, please reach out to us atinfo@ilregnodeisensi.com. We are here to assist you.
